FAQs
Browse our topics below to find answers to our frequently asked questionsDelivery
We can change your delivery information as long as your item has not been dispatched. Once it has been dispatched, it is difficult for us to change your details; however, please contact our friendly team and we'll do our best to help.
Can I ask someone to receive the delivery order on my behalf?
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Yes. You can ask anyone you trust to receive the order on your behalf. Please leave the name and contact of the recipient when filling out the delivery details.
Once shipped, you’ll receive a confirmation email from us, and the tracking number provided by Australia Post afterwards. You can use the tracking number to track and trace your latest order delivery status by visiting the Australia Post website.
